Frequently Asked Questions

Everything you need to know about our pro-level artistry and services.

Does Natasha Denona test on animals?

No, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow third parties to test on our behalf.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our official website. Items must be in their original packaging and lightly used or unused to qualify for a refund.

Are your eyeshadow palettes suitable for sensitive eyes?

Yes, our formulas are ophthalmologist-tested and designed to be high-performance yet gentle. However, we always recommend reviewing the specific ingredient list on the product page if you have known allergies.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options like Klarna and Afterpay.